QUESTIONS?
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Our services, technical specialties, repair process and current temporary closure, explained.
FAQ.
Can I bring my device directly to the shop?
Digital Paragon is temporarily closed and is not accepting walk-in repairs. We plan to reopen but have no confirmed date.
Do you offer remote support?
Our usual service offering includes remote support for eligible software, account and configuration issues. Remote service is currently unavailable during the temporary closure.
Do you travel to homes or businesses?
When operating, Digital Paragon handles walk-in repairs and eligible remote support. Onsite service is not offered, and operations are currently paused.
Can I mail my device in for repair?
No. We do not offer mail-in repair, and the shop is currently closed.
How much will my repair cost?
Pricing depends on the device, issue, required parts and diagnosis. Contact the shop with the model and symptoms. A quote request is not a guaranteed repair price.
Can you recover files from a failed drive or computer?
Data recovery is one of our services. A device assessment is needed to determine the available options. Recovery results cannot be guaranteed.
Do you remove malware and repair software problems?
Yes. System cleanup, malware removal, troubleshooting and operating-system problems are included in our listed services.
Can I contact you about network or business security work?
Yes. We offer networking and IT support as well as scoped, authorized security assessments and penetration testing. See the Business IT page for the service overview.
How long does a repair take?
Timing depends on the diagnosis, device condition, parts availability and current repair workload. Contact the shop for an estimate relating to your device.
How do I contact Digital Paragon?
Call (760) 678-7668 or email service@digitalparagon.com. You can also use the repair page to prepare a device-specific email request.
Can you help if I forgot the password to my Mac or Windows computer?
Our computer services include supported macOS and Windows login recovery, local password resets and guidance through official Apple or Microsoft account recovery for authorized owners. Recovery depends on encryption and the device's security setup. This does not include bypassing iPhone passcodes or activation locks. Services are currently paused during our temporary closure.
Do you develop websites and applications?
Yes. Digital Paragon's technical background includes web development, application development and custom software projects. See Web & App Development for details. We are not currently accepting new projects.
What operating systems and server platforms do you work with?
Our experience spans Apple macOS, Microsoft Windows, Linux, server environments and Android development. Our developer was previously recognized as an XDA Recognized Developer.