Information we collect
When you contact Digital Paragon by email, telephone, or text, we may receive your name, email address, mobile number, inquiry, service details, and any information you voluntarily provide. The current contact form opens a draft in your email application. It does not automatically submit information to us.
Our website hosting and security providers may process technical data, such as IP addresses, device or browser characteristics, visited pages, and access times, to operate and protect this website.
How we use information
We use information to answer inquiries, respond to repair and IT support requests, provide estimates and service updates, schedule requested services, maintain business records, and keep this website functioning securely. We use phone numbers for SMS only when you have provided appropriate consent or initiated a customer-service conversation.
SMS consent and mobile information
No mobile opt-in or text message consent will be shared with third parties or affiliates. We do not sell mobile opt-in information or use that consent for unrelated marketing.
SMS may include customer-service conversations, responses to inquiries, appointment coordination, repair estimates, and status updates. Messaging frequency may vary. Message and data rates may apply. Text STOP to opt out or HELP for assistance. Read our SMS Terms for full disclosures.
Sharing and service providers
We may use vendors that host our website, handle email, or carry communications to provide the services you request. Those vendors process relevant information to deliver their services for Digital Paragon. We may also disclose information when required by applicable law. We do not share mobile opt-in information or SMS consent with third parties or affiliates for their own purposes.
Website storage and external content
Our site uses browser storage to remember your acknowledgment of its temporary service closure notice. Images and fonts may load from third-party services, which may receive limited technical request information according to their own privacy practices.
Retention and security
We retain information for as long as reasonably necessary to support communications, customer service, records, and legal obligations. We use reasonable security practices, but cannot guarantee absolute security of electronic communications.
Customer devices, accounts, and service data
If you bring or send a device, storage media, or account-related request for repair, diagnostics, technical support, or data recovery, personal information on the device or in the account may be accessible during the requested work. This can include files, photos, messages, system logs, account details, and data that you specifically ask us to recover. Access to such information should be limited to what is needed to perform the service you authorize, diagnose the problem, or explain the result to you. Additional service-specific terms may apply.
Before providing a device, back up important data and remove sensitive information when feasible. Please do not send passwords, recovery codes, or other secrets through ordinary website messages unless specifically necessary for an agreed service and transmitted through an appropriate secure method.
Communications and outside platforms
If you contact us on Instagram or Facebook Messenger, that conversation is handled by the relevant Meta service and is subject to that platform's privacy terms. Other links, including mapping services and other Paragon websites, may lead to independent services with their own privacy policies. Digital Paragon does not control the data practices of external websites.
Requests and California privacy rights
You may contact us to request access to, correction of, or deletion of personal information, where applicable law provides those rights. We may need to verify the request and may retain certain records where required or permitted by law. You can also choose not to submit optional information, although that may limit our ability to respond to your inquiry.
Changes in website features
This policy describes the current website and general business communications. If Digital Paragon adds online accounts, checkout, a newsletter, analytics services, or other new information-collecting features, this policy should be reviewed and updated to reflect those practices before or as those features launch.
Your choices and questions
To stop text messages, reply STOP. To ask about access, correction, or deletion of your information where applicable, contact service@digitalparagon.com.
Contact
Digital Paragon
6480 Adobe Road, Twentynine Palms, CA 92277
(760) 678-7668
service@digitalparagon.com
This policy may be updated if our practices change. The effective date above identifies this version.